Alex Conconi followed his father into the mortgage industry in 2006, but by 2010, he had decided to pursue other avenues. Studying finance at graduate school, he went on to form his own private lending company, and after becoming frustrated with the technology available for underwriting, CRM and document management, he started Lendesk as a side project in 2013. Today, Lendesk employs close to 20 people, and Conconi is committed to driving innovation in the industry.
“We’ve got to stop skating to the where the puck is and start skating to where the puck is going to be,” he says. “At Lendesk, we’re working on lots of innovations that we’re quite excited about sharing this fall. But if there was one thing I’d like to see a lender take a stand on, it would be moving to accept e-signatures for pre-conveyance documents.”
The importance Conconi places on technology is a direct response to the changing wants and needs of clients – and not just the millennial ones. “Too many people spend too much time looking down on millennials rather than seeking out the opportunity they bring,” he says. “But it’s not just millennials – all borrowers’ expectations are being set by interactions they have with technology in verticals that have nothing to do with mortgages. If experience has always been the battleground, then technology is the new weapon.”