• Top 10 brokerage by volume

For 25 years, Dominion Lending Centres The Mortgage Source has served Ottawa in the area of residential real estate. The office processed almost 2,500 transactions last year with a funded volume of more than $695 million.

DLC The Mortgage Source has a team mentor who mentors new agents and helps current agents put deals together, “so there’s a lot of sharing of information, of best practices, and interacting,” says owner Kim McKenney. The team also participates in activities together outside of the office, including two events per year for all agents and their families.

Most of the new agents with DLC The Mortgage Source start out in the mentorship program, McKenney explains. “We’re able to train them right from the get-go, so we know what their habits are because we train them with those habits. So they grow into our culture in believing that everything they do has an effect on the other agents, and we know what their best practices are because we taught them those.”

McKenney says most of her time is spent helping her agents to learn and grow their businesses. “There’s a difference between running a brokerage and brokering your own mortgages – you have to make that choice,” she says. “If you’re going to run a brokerage, your agents have to be your clients. If you want to grow and thrive and for them to be able to grow and thrive, they have to be first and foremost.”

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