CANADA’S #1 BROKERAGE BY VOLUME
When it comes to the sheer volume of loans funded during the 2015 calendar year, The Mortgage Centre Mortgage Brokers Ottawa, headed by Frank Napolitano and Michael Hapke, tops the list. Individually, its 80 team members averaged around $13 million, bringing in a whopping $1.05 billion for the brokerage as a whole last year.
Napolitano and Hapke both came from Canada Trust, where, it was “service first, and then everything else follows, and I think that’s what we’ve tried to practice in our business,” Napolitano says. “We understand that it’s a tough business right now, and it’s getting tougher. Lenders are tougher with everything that they do, and we believe in providing the support and allowing our agents to be as successful as possible without that noise that happens in the background.”
For Mortgage Brokers Ottawa, support means having an in-house IT staff member who makes it possible for agents to look in one place for lender rules, as well as an in-house underwriting unit that focuses solely on sending deals to lenders, building solid relationships and vetting deals upfront. They also provide lender lunch-and-learns or seminars on a weekly basis.
Mortgage Brokers Ottawa has a significant presence throughout the Ottawa area, with a regular radio show and television segments, and that exposure means brand recognition, which helps its brokers a lot. “Whatever I’ll talk about on the radio show or whatever I’ll talk about on TV," Napolitano says, “[brokers] can relate to, and have that same message for the customer so that it’s a consistent message.”