For agents like Michael Grocholsky, providing an impeccable customer experience means digging deeper than their preferences for countertops and flooring materials.
“I invest time and energy in understanding what is important to my clients whether it is real estate related or not,” he says. “Taking the time to reach out to them regarding personal milestones, like a birthday, or an exciting opportunity ahead of them, goes a long way in showing your client that you listen and truly care about them and their needs.”
Grocholsky’s success is widely known throughout the Niagara region. He, alongside his father and fellow Realtor, Roman, recently won the family category of the Niagara Entrepreneur of the Year Award.