A proposal for an ombudsman to handle complaints against homebuilders will not be paid for by the industry.

That’s according to the executive director of the Greater Ottawa Home Builders’ Association who told the Ottawa Citizen that it’s “not going to happen.”

He was responding to Kitchissippi Councillor Jeff Leiper who wrote to the association with concerns about complaints from residents and the idea to introduce an industry-funded ombudsman.

Leiper says that some builders are “tarnishing the reputation” of the construction industry.

GOHBA CEO John Herbert said that his organisation does speak to its members if they are complained about but says there is nothing he can do about non-members.

He told the Ottawa Citizen that complaints are also well handled by the city although he acknowledges that the matter is a “process of continuous improvement.”

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